Forbes Party Rentals Products are intended for children and not for adults. Failure to abide by the rules and age requirements posted on safety labels located on each unit makes You financially Responsible for unit repairs and shipping costs to and from the repair facility located in Florida. We can provide adult strength units for a nominal fee ask a representative for details.
WHAT IF I NEED TO CANCEL MY RESERVATION?
The only way that Customers would be able to cancel your reservation without penalty is in the event of bad weather on the day of the event otherwise the 50% deposit is NON-REFUNDABLE. Inflatables are reserved on a first come first serve basis.
CAN I CHANGE THE DATE OF THE RESERVATION?
YES, Once You have made a reservation the date could be changed if the equipment is available for the newly requested date However a $5.00 paperwork fee would be applied. Rates could increase if the newly requested date falls on a Holiday. If a date change is made due to weather conditions no fee would be applied. Customers are required to give at least One week notice of date changes.
WHAT IS YOUR WEATHER GUARANTEE?
If bad weather is probable We will call You prior to your event and give You (2) Options: 1. Postpone Or Re-Schedule the Event 2. Use Local church or Gym (Indoors) Some people have their events rain or shine.However, Once we set-up the equipment we do not offer refunds or rain checks.
HOW MUCH ROOM IS NEEDED FOR THE INFLATABLE UNITS?
YOU WILL NEED TO PROVIDE A LEVEL AREA ABOUT 20 BY 20FEET SQUARE WITH AN OVERHEAD OF 15 FEET FOR THE MAJORITY OF OUR UNITS. WHAT SURFACES CAN THE INFLATABLE UNITS BE SETUP ON? THE SAFEST SURFACE IS A LEVEL GRASSY AREA. HOWEVER, WE CAN SETUP ON CONCRETE, ASPHALT, PARKING LOTS, ECT. PLEASE SPECIFY WHICH SURFACE THE BOUNCER WILL BE SETUP ON SO WE CAN PROVIDE THE APPROPRIATE ANCHORS AND TARPS. HOW MANY CHILDREN FIT IN THE BOUNCE CASTLE? UNIT SIZE 15 X 15 CHILDREN UNDER 8 = 8-10 CHILDREN 9-12 = 6-8 TEENS 13 = 2-4 GENERAL RULE OF THUMB WOULD BE WHEN THE KIDS START BUMPING INTO EACH OTHER PULL SOME OF THEM OUT.
WHERE CAN I SETUP A INFLATABLE UNIT?
BACKYARDS, PARKS, GYMNASIUMS, AND JUST ABOUT ANYWHERE ELSE FAIRLY LEVEL AND CLEAN WILL WORK GREAT FOR A INFLATABLE.
ARE INFLATABLE UNITS SAFE?
ABSOLUTELY! IF ALL THE RULES OUTLINED ON THE OPERATING INSTRUCTIONS PAGE OF YOUR RENTAL AGREEMENT ARE FOLLOWED, AND THE UNIT IS SUPERVISED AT ALL TIMES, THEY ARE VERY SAFE.
HOW LONG DOES IT TAKE TO SETUP THE UNITS?
IT TAKES ABOUT 15 MINUTES TO SETUP THE UNIT AND REVIEW THE SAFETY GUIDELINES WITH YOU. THE RENTER / RESPONSIBLE ADULT MUST BE PRESENT AT THE TIME OF DELIVERY.
IS THERE A DELIVERY CHARGE?
DELIVERY IS FREE WITHIN A CERTAIN RADIUS OF Traverse City, Michigan 49684. SOME AREAS OF Grand Traverse County COULD BE SUBJECT A FULL DAYS RENTALS TO BE ELIGIBLE FOR FREE DELIVERY OR DEPENDING ON MILEAGE HAVE A DELIVERY CHARGE.
WHAT IF IT IS RAINY OR WINDY?
FORBES PARTY RENTALS RESERVES THE RIGHT TO CANCEL A RESERVATION (AT NO PENALTY TO YOU) IF THERE ARE HEAVY RAINS OR HIGH WINDS (OVER 25 MPH). SAFE OPERATION OF OUR UNITS AND CUSTOMER SAFETY IS OUR MAIN CONCERN. HOWEVER, ONCE THE UNIT IS DELIVERED, NO REFUNDS OR RAIN CHECKS SHALL BE ISSUED DUE TO BAD WEATHER.
HOW FAR IN ADVANCE SHOULD I MAKE MY RESERVATIONS?
THE SOONER THE BETTER! WE RESERVE OUR UNITS WEEKS AND SOMETIMES MONTHS IN ADVANCE. WE DON'T WANT YOU TO MISS OUT ON THE FUN! UNITS ARE RESERVED ON A FIRST COME FIRST SERVE BASIS. AS SOON AS YOU HAVE REACHED A DECISION IT WOULD BE BEST TO RESERVE ONLINE OR CALL US.
WHEN IS PAYMENT DUE?
PAYMENT IS DUE IN CASH UPON DELIVERY OF THE EQUIPMENT. ALL ORDERS REQUIRE A 50% Non-Refundable DEPOSIT WHICH IS APPLIED TOWARDS THE TOTAL COST. HOWEVER, WE WILL REFUND ALL DEPOSITS IN THE EVENT OF FAMILY EMERGENCY OR BAD WEATHER ON THE DAY OF THE EVENT ONLY, NOT BEFORE OR AFTER SHALL WE MAKE REFUNDS OF THIS TYPE.
Safety Rules All of our slides are designed to be used with one child going down at a time, feet-first. Adult supervision is required at all times when using our inflatables. We offer supervision at very affordable rates, at it is highly recommended when renting three or more units.
Please obey the rules, use common sense, and injuries can be avoided!
Important rules for safe operation:
Always operate under adult supervision. We recommend one of our trained professionals for a nominal fee Extra caution and supervision is required for children ages three (3) and under Never allow older kids to bounce with children 3 and younger Individuals with head, neck, back, or other muscular-skeletal injuries or disabilities, pregnant women, small infants, and others who may be susceptible to injury from falls, bumps, or bouncing are not permitted in the unit at any time No flips, somersaults, rough housing, or extreme horseplay Do not bounce or step near a doorway Remove shoes, glasses, and jewelry No sharp objects allowed inside moonwalk Stay off netting at all times Keep toddlers from putting netting in mouth Slides are designed for 2-3 kids. Maximum at a time 1 going down the slide feet first, 1 waiting to go down, and 1 climbing the stairs No rocking of the slides or any other inflatables Do not exceed capacity guidelines of inflatables Separate groups of children according to size and/or age No "Silly String" allowed in or around inflatables. Should "Silly String" come in contact with the inflatable, it would cause irreparable damage No one allowed in moonwalk while being inflated or deflated In case of rain and/or lightening, or high winds of 20mph or more, have children exit moonwalk and turn off motor In case of accidental power outage to unit, have children exit moonwalk then check for disconnection Persons not following safety rules should be excused from play immediately Better safe than sorry No pets Capacity*: Children 8 & younger 8-10 Children 8-12 6-8 Teens 12 and up 2-4