How safe is it to rent a moonwalk?
It is very safe! Our units are made with fire retardant materials. They have safety exits and an entrance ramp. All four sides of the unit have mesh netting for easy viewing and ventilation. We will review all safety rules and guidelines upon our arrival. All units are cleaned and inspected by our staff before each rental, guaranteed! Our staff will inspect the area where the unit is to be set-up, to insure safety for everyone
Do you charge for set-up and/or delivery?
Delivery and set-up is no extra charge within designated "free delivery" areas. Outside these areas, all deliveries are subject to a delivery fee.
Do you require a deposit?
A $50 deposit is required to secure your date and time. All deposits will require a debit or credit card. Your reservation will not be held until the deposit is received. The remaining balance will be collected at time of set up by cash, checks, debit or credit card. You may cancel your reservation 10 days prior to your event. After that time frame, your deposit is non-refundable, unless it is due to weather. Cancellations within 72 hours of your event will be charged the full amount of the rental.
What is your policy if it rains?
The moonwalk can not be used if the winds are 25 mph or more, and can not be used in heavy rain. This is not safe for your children. If the weather looks like it will be unsafe prior to delivering, we will cancel the rental. If the weather turns to heavy rain after we set-up, we would ask that the children exit the unit, and you unplug it until we arrive or the rain stops. NO REFUNDS WILL BE GIVEN ONCE THE UNIT IS DELIVERED AND SET-UP.
Do I need to clean the moonwalk when the party is over?
Forbes Party Rentals cleans all inflatables before a rental. If an excess amount of grass or dirt has gotten into the inflatable during your rental, simply wipe free loose debris with a clean dry cloth. Make sure that there is no debris, toys, or clothing left inside.
DO NOT USE any chemicals or cleaners on inflatables.
We will then sanitize equipment after every use and provide more thorough cleaning.Any unit that is unreasonably dirty will be charged a $25 per hour cleaning fee. Important warning: NO silly string or fireworks may be used anywhere near an inflatable. Silly string acts as almost an acid on vinyl and is very difficult to remove and WILL cause damage to the inflatables. If the inflatable is damaged due negligence, then the renter will be responsible for repairs of the damage.
How much space do I need?
Depends on which unit you are renting, please ask us for more information.
Do you provide an attendant?
For an extra fee, we can provide someone to monitor the children in the moonwalk. Please contact us for more information regarding this service.